Contact our support team to report your claim. We guide you through each step with the insurer, 24/7.
24/7
Claims Support
Reach us any time by phone, WhatsApp or email.
How it works
Contact our support team and report your claim.
Provide the necessary documents for verification.
We review and process your claim promptly.
Approved claims are settled without delay.
Tata AIA
Call or message your Prime Care advisor, or reach our claims desk directly, as soon as a claim arises. Share the claim form with the policy and supporting documents; our team helps you compile the checklist. Once verified, the approved claim amount is settled directly to the nominee’s bank account.
Life claim process →Niva Bupa
Notify Prime Care Associates or Niva Bupa’s helpline before planned treatment, or within 24 hours for emergencies. For cashless treatment, the network hospital verifies your policy and pre-authorises the claim; for reimbursement claims, submit original bills and medical records after discharge.
Health claim process →A few things that make the first conversation quicker.
The required documents are listed on the life insurance and health insurance pages under Policy details.
At a network hospital, Niva Bupa settles your eligible medical bills directly with the hospital, so you do not need to pay large sums upfront and then claim reimbursement.
Plans with a Restore Benefit automatically reinstate your sum insured once it is exhausted, so a major claim earlier in the year does not leave your family uncovered later.
Claim decisions rest solely with the insurer.
